What is GoToAssist ?

GoToAssist is a remote support software designed for Windows operating systems. It allows technicians to remotely access and control a user’s computer to provide technical support and troubleshooting. The software is commonly used by IT professionals and customer support teams to resolve technical issues and provide assistance to customers.

Some of the features of GoToAssist include:

– Remote control of a user’s computer
– File transfer capabilities
– Chat and messaging tools for communication between technician and user
– Session recording for future reference
– Multi-monitor support
– Customizable branding options for businesses

If you are experiencing technical issues and require assistance, you can use GoToAssist to allow a technician to remotely access your computer and troubleshoot the problem. To use the software, follow these steps:

1. Download and install GoToAssist on your computer.
2. Contact your IT support team or customer service representative and provide them with your unique session code.
3. The technician will use the session code to connect to your computer and begin troubleshooting the issue.
4. Follow the technician’s instructions and allow them to control your computer as needed to resolve the problem.

Overall, GoToAssist is a powerful tool for remote technical support and can be a valuable asset for businesses and individuals alike.


In conclusion, GoToAssist is a reliable and efficient remote support software that can help you resolve technical issues quickly and easily. Whether you are an IT professional or a customer in need of assistance, this software can provide you with the tools you need to get the job done. So why not give it a try and see how it can benefit you?

Athena Estudy

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